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Products sold by Baichen come with their own unique warranty that you can find on the product listing or contact us at support roddy@baichen.ltd with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

All quality-related defects on items sold directly by Baichen or Baichen’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

 

Quality-related warranty claims on purchases made through Baichen’s authorized distributors and retailers are handled through Baichen.

For quality-related warranty claims, items will be replaced with a new model of equal value when available. otherwise, a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

● Buyer must provide sufficient proof of purchase
● Baichen must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection

Valid proof of purchase:

● Order number from online purchases made through Baichen or Baichen’s authorized resellers
● Sales invoice
● The dated sales receipt from an authorized Baichen reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 30-day warranty claim request period, whichever is longer.

Shipping costs must be covered by the buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Returning items claimed to have defects but found by Baichen quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

Baichen is not liable for:

● Loss of data incurred from the use of Baichen products
● Returning personal items sent to Baichen

When returning items with a prepaid shipping label provided by Baichen, Baichen takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Baichen does not provide refunds for items damaged in transit for non-quality related warranty claims.